Vault CRM Suite

Customer-Centric Engagement
Built for Life Sciences

Unify sales, marketing, and medical with the most advanced industry-specific CRM.

New Vault CRM Suite Release Unveils Most Advanced Biopharma CRM for True Customer-Centricity

One Customer, One Journey

Veeva Vault CRM Suite makes customer-centric engagement possible by unifying sales, marketing, and medical on the most advanced life sciences-specific CRM with a single customer database. Designed for today’s complex therapies, Vault CRM Suite sets the foundation for personalized HCP journeys, streamlined operations, and better patient outcomes.

Improve customer centricity

Coordinate across customer-facing teams, personalize HCP interactions, and leverage engagement insights to optimize the customer journey.
Boost commercial agility

Quickly evolve engagement and GTM strategies, and make rapid insight-driven decisions to optimize field performance.
Accelerate time to value

Decrease complex integrations and simplify workflows with a single, validated platform purpose-built for life sciences.

Unlocked Potential for True Customer Centricity

With a unified data model and advanced capabilities only available on the Vault Platform, Vault CRM Suite delivers greater agility and insights to customer-facing teams. The unconstrained roadmap releases innovations at unprecedented speed.

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Vault CRM

Drive more effective and coordinated HCP engagement from a single customer database.

Approved Email

Stay connected with customers and extend face-to-face conversations with personalized emails.

Events Management

Improve event execution and gain more insight into speaker programs, advisory boards, strategic meetings, and more.

Engage

Be there for HCPs in their moment of need with compliant two-way engagement.

Align

Simplify the field planning process with integrated territory design and alignments.

Network

Deliver trusted customer data with a multi-domain master data management platform.

Nitro

Speed time to insights with an analytics platform that integrates commercial data sources.

Campaign Manager

Orchestrate personal and non-personal promotion with full visibility into all HCP touchpoints.

Service Center

Enable inside sales, contact center, and hybrid reps with contact center capabilities embedded within CRM.

"Veeva has been our global CRM standard for many years, and we are eager to build on our successful partnership and help shape the future of life sciences with a commitment to move to Veeva Vault CRM.”